Refund & Returns Policy
At LuxoraClick, customer satisfaction is our top priority. We want you to love every pair of shoes you purchase from us. If for any reason you are not fully satisfied, our Refund & Returns Policy is designed to make the process simple and transparent.
1. Eligibility for Returns
You may request a return or exchange if:
- The product is unused, unworn, and in its original packaging.
- The return request is made within 7–14 days (as per store policy) of receiving the order.
- Proof of purchase (such as invoice or order number) is provided.
2. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Products purchased during clearance or final sale.
- Items damaged due to misuse, negligence, or normal wear and tear.
- Customized or special-order products.
3. Refund Process
- Once your return is received and inspected, we will notify you of approval or rejection of your refund.
- If approved, refunds will be processed to your original method of payment within 7–10 business days.
- Shipping charges (if any) are non-refundable unless the return is due to our error (wrong or defective product).
4. Exchanges
- We allow exchanges for size, color, or product variation (subject to availability).
- If the requested item is out of stock, you may opt for a refund or store credit.
5. Return Shipping
- Customers are responsible for return shipping costs unless the product delivered was defective or incorrect.
- We recommend using a trackable courier service, as we cannot guarantee receipt of returned items without tracking.
6. Damaged or Defective Items
If you receive a product that is defective, damaged, or incorrect:
- Contact us immediately within 48 hours of receiving the order.
- Provide order details and photos of the issue for quick resolution.
- We will arrange a replacement, exchange, or full refund at no additional cost.
7. How to Request a Return
To initiate a return or exchange, please contact our customer support team:
📧 Email: info@luxoraclick.com
Our team will guide you through the process and provide the return address details.
8. Policy Updates
LuxoraClick reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with the updated date.